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The other thing to mention is that dropping the tape measure is almost always a death knell for the accuracy of the tape measure because that end will bend.
And if the amateurs let a tape retract from too much a distance, the impact on the hook and the end of the tape will eventually throw this off. I cringe when I see this happen, and end up educating the culprit.
I remember when I got my first tape measure, a long, long, time ago, I thought it was broken so i tightened the thing up, no more wiggle. Measurements always a bit off. Figured it out later in life. So lessen learned.